Tuesday, February 19, 2008

Oh boy, I'm pissed!

Last week I ordered some shirts form Old Navy. On Friday night I get home and there is an UPS slip on my door indicating that my package was dropped off at the rental office of my apartment complex, which was closed by then. On Saturday I go to the rental office and the package is not there. Sucks, eh? So I go online and see who signed for the package, which was someone named "Jarage". I call my rental office and they say there is nobody who works there by that name. So I call Old Navy and tell them. They say that they will get back to me. I then get this email:

Dear Kevin,

Thank you for your e-mail. We have tracked the shipment of your order via UPS, and were informed that the package was delivered on February 15, 2008 with a signature of "Jarage". We hope this information is helpful. If you are unable to locate this package, we suggest contacting your issuing bank for information on disputing these charges. Oldnavy.com is unable to reship or refund any claim of a missing package that has been delivered, and signed for at the correct address.

If we may be of further assistance, please contact us via e-mail at custserv@oldnavy.com or by calling 1-800-OLD-NAVY. Our Customer Service Consultants are available 24 hours a day for your convenience.

Mother fuckers! I hastily dash off this reply:

This package never was delivered to my apartment. I recieved a UPS slip on my door which said it was dropped off in my apartment complex's rental office. When I went to pick it up, the package was not there and the office has since told me that there is nobody working there who has a name anything like "Jarage". Does this matter at all?

The fact is, the package was not delivered to my apartment, or left at my apartment's door, or signed by anyone that has ever set foot in my apartment, or works for the apartment complex. Is anyone allowed to sign for a package, as long as they happen to be in the same apartment complex as the receiver's address, even if they don't live at that address or work there, or maybe even live there? This is not something that can be taken up with UPS?

Now, we wait and see. I can't believe that UPS is not responsible for this, since they had the package delivered. Who cares that it was delivered to some random "Jarage" who just happened to be around at the time. I guess I can dispute the charges through my credit card company, but I want UPS to pay. They are the fuckers in this.


DrX said...

No worries, man. They'll come through. When you sent that giant fortune cookie, UPS had to pay for the item and redelivery. They're just going through the motions. No need to get pissed.

kevthegreat said...

But the place I sent the cookie from weren't assholes about it. Right away they sent a new one. Old Navy is being a little bitch.

kevthegreat said...

But, the morale of the story is: Have anything you ever order shipped to work.

Mikey OOO said...

I hate that you have to sign for stuff, because I am never home to sign for it. And I never can get to the warehouse. At the same time, I don;t want people like Jarage just grabbing my stuff. UPS Should pay you back though for delivering it to the wrong person. By the way, how big was the giant fortune cookie???

DrX said...

It was bigger than your head, Mikey. My god, it was glorious. And delicious.